Frequently Asked Questions


What is a health coach?
A Health Coach is a guide who helps clients gain the knowledge, skills, tools and self-efficacy to become active participants in their care so they may achieve their self-identified health goals.” Health coaches serve as advocates, facilitators, educators, and linking agents to community resources. A health coach may also provide accountability, self-management support, emotional support, and continuity of care to clients.
Who can become a health coach?
Anyone who is interested in helping others achieve health and behavior outcomes can become a health coach. We believe adequate training and practice are prerequisites necessary to becoming an effective health coach. At UNCG, we are building a community of coaches who are grounded in behavioral theory and armed with critiqued practice of health coaching skills. We offer webinars and additional trainings, which will focus on enhancing skills of those already practicing coaching.
Who is eligible to take the test and get the certificate?
The certificate is an optional opportunity for those who complete the 3-day Health Coach Certificate Training. If a participant who completed the 3-day training chooses to obtain the optional certificate, they will be required complete a personal skills assessment through demonstration of 6 coaching session with a client, an audio recorded session, a transcript with reflection of audio-recorded session, reflection of coaching, and pass an online exam. All materials must be submitted within 1 year from the training date to be eligible for faculty review. Please see our certificate requirements page for more details.
Is there a billing code for health coaching?
As of 2013, the Family Practice Management journal suggests there is no CPT code explicitly for health coaching. To the extent such coaching is focused on promoting health and preventing illness or injury, the most appropriate code is a preventive medicine, individual counseling code (99401-99404), chosen based on the time spent with the patient. If such counseling is provided as part of a preventive medicine visit reported with 99381-99397, then the counseling codes cannot be separately reported. For a diagnosis, you should use a code from the V65.4x series (Other counseling, not elsewhere classified), which includes health advice, education, and instruction.

Certification Training

When is the next certification training?
The list of our upcoming training dates are listed on our website as well as being advertised through Northwest Area Health Education Center. To view our upcoming training dates, please visit our our training page.
How do I register for the training?
To register for our training programs, please visit our registration page.
Where are your trainings?
All of our trainings for the coming year will be held in Winston Salem. Please visit our registration page or Northwest Area Health Education Center (AHEC) for more dates and locations.
Will I get CEUs for the training?
Our training programs are approved for continuing education credit through Northwest Area Health Education Center (AHEC). Our training is also approved as a category 1 through NCHEC. To find out if these training qualify for CEUs through other organizations, please contact the governing board to inquire about eligibility.
Will I get academic credit through UNCG?
We do not offer academic credit for our training programs. However, we do offer a semester long Intro to Health Coaching class at UNCG that is worth 3 academic credit hours in the undergraduate or graduate level. To view course listings, please visit UNCG Course Offerings Search.

About the Certificate

Where do I send the payment for the review of my materials?
The payment should be sent via check made out to UNCG Dept of Public Health and mailed to: Health Coach Training Programs, Dept of Public Health, P.O. Box 26170, Greensboro, NC 27402
How do I find someone to buddy coach with?
We encourage participants of the training to partner with someone else who is interested in completing the experience for the certificate. If you are unable to find a partner within the training, you may reach out to past participants through our social networking sites (LinkedIn, Facebook, Twitter). We are happy to help you find a buddy to begin your coaching journey.
What are requirements for the certificate?
Our certificate requirements page outlines the requirements for the UNCG Health Coach Certificate.
Where do I submit my certificate materials?
After you complete the 3-day training, you will receive a link through your email where you will upload your completed certification materials.
Do I need to complete the test before I complete the buddy coaching?
You may take the test at any time within one year following the completion of the 3-day training.
How do I complete my annotated transcript?
To ensure that coding and evaluation of the audio clip are precise, you will be required to submit a transcript of the audio that is submitted for review. Submit a typed transcript of the audio clip. Include a column to write notes about your use of the coaching spirit throughout the session. For assistance with transcribing your session, we have found Temi, a speech to text transcription service, to be helpful .
Are there continuing education requirements for the certificate?
There are no continuing education requirements for our training participants. However, we do strongly encourage all participants to seek out continuing education opportunities. We believe that it is important to practice, receive feedback and stay up-to-date on current coaching practices.
Who issues the certificate?
The certificate as a health coach is issued by the Department of Public Health Education at UNCG after completing the certificate requirements. This is not an academic credit certificate.
Does this training help me become a nationally credentialed health coach?
Yes! The health education profession is thriving and the field of health coaching is growing, with new programs and practitioners emerging every year to serve the public. That growth also means more variability in the skills and preparation of health coaches employed everywhere from hospitals to universities, insurance agencies to private practices. That is why our program has collaborated with the International Consortium for Health and Wellness Coaching (ICHWC) and the National Board of Medical Examiners (NBME) to provide professional training to support eligible program graduates seek the designated National Board Certified Health and Wellness Coaches (NBC-HWC) credentials. As of April 2017, we are only 1 of 2 approved programs in North Carolina.Because the UNCG Health Coach Certificate program is approved by the International Consortium for Health and Wellness Coaching (ICHWC) all health and wellness coaches who have received the UNCG Health Coach Certificate and have met ICHWC’s requirements and will qualify to sit for the national exam to be launched fall 2018. Check the ICHWC website for updates about the exam and other national certificate efforts.
When will I receive the certificate?
Following the training, you will have up to one year to complete the additional requirements if you wish to receive the certificate. After submitting your exam, coach notes, case study and review fee we will review your materials. You should receive notification from our team within 6 weeks from submitting all of your materials. The certificate will be mailed to your address given at the time of registration. Additional information about the optional certificate requirements.

The Test

When do I need to take the test?
The test may be taken at any time within one year following the completion of the 3-day training. The test is part of the requirements necessary for the optional certificate.
How do I access the test?
Following the completion of the 3-day training, you will receive an email with a link to the exam.
What is included on the test?
The test will consist of all of the content included in the 3-day training as well as the assigned reading. It will be made up of multiple choice, true/false and short answer questions.
Does the test have to be completed all at once?
Please set aside 1-2 hours to complete the test in one sitting.
How will I know if I passed the test?
You must score 70% or higher on the exam if you wish to receive the certificate. You will be notified by mail with the results of the review after all materials have been submitted and reviewed.